Refund Policy

A Legal Disclaimer

Returns & Refund Policy – iShook LLC

Effective Date: November 2, 2025
Last Updated: November 2, 2025

At iShook LLC, customer satisfaction is important to us. This Returns & Refund Policy explains your rights and options regarding returns, exchanges, and refunds for purchases made through iShook.com, iShook Store, iShookDrop, iShookX, and any affiliated platforms operated by iShook LLC (“we,” “our,” or “us”).

By purchasing from any iShook platform, you agree to this policy as part of our Terms & Conditions.

1. General Policy

We strive to ensure that every product and digital item meets our quality standards.
Because many of our products are fulfilled through dropshipping or third-party suppliers, return procedures may vary depending on the product origin and vendor policies.

Our return and refund policy distinguishes between physical goods and digital/non-returnable products as follows.

2. Physical Products (Merchandise, Apparel, Accessories, etc.)

Eligibility for Returns

We accept returns for most new, unused, and unopened items within 14 days of delivery. To qualify:

The product must be in its original packaging.
The product must not show signs of wear, damage, or alteration.
You must provide proof of purchase (order number or receipt).

Non-Returnable Items

Certain products are final sale and cannot be returned, including:

Personalized or custom-made items.
Limited edition, clearance, or promotional items.
Health, hygiene, or cosmetic products (for safety reasons).
Items specified as “non-returnable” on the product page.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product.
For defective or incorrect items, contact support@ishook.com for a prepaid label or supplier return instructions.
Returned items must be shipped back within 7 days of receiving authorization.

Refund Processing

Once your return is received and inspected, you will be notified via email.
Approved refunds are typically issued to your original payment method within 5–10 business days.
Shipping costs, customs fees, and handling charges are non-refundable unless the return is due to our error.

3. Dropshipped Products

Because dropshipping orders are fulfilled directly by third-party partners or manufacturers:

Return shipping addresses and approval procedures may differ by supplier.
Some suppliers may offer replacement or store credit rather than refunds.
Refund approval is subject to the supplier’s verification of the returned item’s condition.
If the product arrives damaged or defective, we’ll coordinate a resolution with the supplier on your behalf.

To initiate a dropship return, please contact support@ishook.com with photos and a brief description of the issue.

4. Digital Goods and Non-Physical Products

Instant Delivery / Downloadable Content

Digital goods, including e-books, AI outputs, reports, NFTs, or software licenses, are non-returnable and non-refundable once delivered.
This includes:

Downloadable content or online-access materials.
Tokens, NFTs, or blockchain-based assets.
AI tools, generated content, and subscription-based services.

Because these products are delivered instantly and cannot be “returned,” all sales are final unless otherwise required by applicable consumer law.

Exceptions

Refunds may only be issued for digital items if:

A duplicate purchase was made in error.
The product was never delivered due to a technical fault on our end.

In these cases, please contact support@ishook.com within 7 days of purchase.

5. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please notify us within 7 days of delivery by emailing support@ishook.com with:

Your order number,
A description of the issue, and
Clear photos of the damaged or incorrect item.

Once verified, we will issue a replacement, refund, or credit depending on product availability and supplier policy.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

Check with your bank or credit card provider (refunds may take time to post).
Contact your payment processor (PayPal, Stripe, etc.).
If you’ve done all of this and still haven’t received your refund, email us at billing@ishook.com for assistance.

7. Chargebacks and Unauthorized Payments

iShook LLC actively monitors chargebacks and fraudulent activity.

Unauthorized or disputed payments should first be reported to support@ishook.com so we can assist in resolving the issue.
Filing a false chargeback or payment dispute without contacting us may result in account suspension or legal action.

8. Cancellations

Orders can only be canceled or modified within 12 hours of placement, provided they have not entered processing or shipment.
Once an order is shipped, we are unable to guarantee cancellations.

To request a cancellation, email support@ishook.com immediately with your order number.

9. Exchanges

We currently do not offer automatic exchanges.
If you need a different size, color, or variation, please:

Return the original item (if eligible).
Place a new order for the desired item.

10. NFT, Token, and Blockchain Transactions

Due to the immutable nature of blockchain technology:

All NFT and token sales are final once confirmed on the blockchain.
iShook LLC cannot reverse or cancel blockchain transactions.
You are responsible for ensuring wallet addresses, transaction accuracy, and compatibility before purchase.

Refunds or replacements cannot be issued for lost private keys, incorrect addresses, or failed wallet connections.

11. Contact Us

For all return, refund, or exchange requests, contact:

iShook LLC – Customer Support
📍 1441 Broadway, New York, NY 10018
📧 support@ishook.com | billing@ishook.com
🌐 www.iShook.com